ExhibitRefund Policy
Last updated: 16 September 2026
We want you to be happy with Exhibit. This policy explains when you can get your money back. Purchases are processed by our reseller, Lemon Squeezy, which issues refunds to your original payment method. Refunds are provided by DESIGNLAB S.R.L..
1. Failed actions
If an action in the plugin fails on our side, the credits for it are returned to your account automatically. You do not need to contact us.
2. Subscriptions
- First purchase: you can ask for a full refund within 14 days of your first subscription payment, as long as you have not used credits from that payment.
- Renewals: you can ask for a refund of a renewal within 14 days of the charge, as long as you have not used credits from that renewal. Remember to cancel if you do not want the plan to renew again.
- Cancelling: you can cancel at any time. Your plan stays active until the end of the paid period. We do not give partial refunds for the remaining time of a period.
3. Credit packs
You can ask for a full refund of a credit pack within 14 days of purchase if none of its credits have been used.
4. When credits have been used
Credits pay for AI work that has already been performed, so used credits are generally not refundable. If something went wrong, for example repeated poor results caused by a problem on our side, write to us and we will look at it case by case. We may offer replacement credits or a partial refund.
5. Your right of withdrawal (EU and UK consumers)
As a consumer you normally have 14 days to withdraw from an online purchase. Exhibit provides digital services and digital content that start immediately. When you use credits, you ask us to start performing the service during the withdrawal period and you acknowledge that you lose the right of withdrawal for the part already provided. For anything not yet used, the refunds above apply.
6. How to request a refund
Email support@exhibit.show from your account email with your order number (from the Lemon Squeezy receipt). We reply within 2 business days. Approved refunds usually appear within 5 to 10 business days, depending on your bank.
When a payment is refunded, the credits that came with it are removed from your account.